Terms of Service

Last updated: 03/10/2026

Welcome to Luume Wellness (“Luume,” “we,” “our,” or “us”). By accessing or using our website, products, or services, you agree to the following Terms of Service.

Please read them carefully.

1. Use of Our Website

You may use our website for lawful purposes only. You agree not to:
(i) misuse or interfere with the website
(ii) attempt to access restricted areas
(iii) use our content without permission

All content on this site including text, images, product descriptions, and branding, is the property of Luume and may not be reproduced without written consent.

2. Product Information

We make every effort to display our products accurately. However, colours may vary slightly due to screen settings, product availability may change and substitutions may occur for gift boxes if an item is out of stock (we will replace with an item of equal or greater value).

3. Orders & Payment

By placing an order, you agree that all information provided is accurate and you are authorized to use the payment method selected. Your order may be cancelled if fraudulent activity is suspected. Payments are processed securely through third‑party providers.

4. Corporate & Bulk Orders
Corporate and bulk orders may require custom timelines, minimum quantities, approval of artwork or personalization.
Once approved, these orders are final and non‑refundable.

5. Shipping

Shipping timelines are estimates and may vary due to carrier delays.
Luume is not responsible for delays caused by carriers, incorrect addresses provided by the customer or lost or stolen packages after delivery.

6. Returns & Refunds
Due to the nature of curated wellness gifts, all sales are final unless the product arrives damaged or incorrect.
See our Refund Policy for full details.

7. Limitation of Liability
Luume is not liable for indirect or incidental damages, loss of data, delays or interruptions in service. Your use of the website is at your own risk.

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