Privacy Policy

Last updated: 03/10/2026

At Luume Wellness (“Luume,” “we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, join our mailing list, or interact with our products and services.
By using our website or providing your information, you agree to the practices described below.

1. Information We Collect

Information You Provide to Us

We may collect personal information when you place an order, join our mailing list, submit a corporate gifting inquiry, fill out a form and/ or contact us directly.
This may include: name, email address, company name, mailing address, phone number, payment information, (processed securely through third‑party providers) and/or any information you choose to share with us.

Information Collected Automatically
When you visit our website, we may automatically collect: IP address, browser type, device information, pages viewed, time spent on the site
cookies and similar tracking technologies.
This helps us understand how visitors use our site and improve your experience.

2. How We Use Your Information

We use your information to process and fulfill orders, communicate with you about your purchase, respond to inquiries, provide corporate gifting information, send newsletters or marketing emails (only if you opt in)
improve our website, products, and customer experience, analyze website performance and visitor behaviour and comply with legal obligations.
We do not sell or rent your personal information.

3. Email Marketing & Behaviour Tracking
If you subscribe to our mailing list, we may collect: email open rates, link clicks
timestamps and engagement patterns.
This helps us send content that is relevant and meaningful. You may unsubscribe at any time by clicking the link in any email or contacting us directly.

4. Sharing Your InformationWe may share your information with trusted third‑party service providers who help us operate our business, including: payment processors, email marketing platforms, shipping and fulfillment partners and/or website hosting and analytics providers. These partners only receive the information necessary to perform their services and are required to protect your data. We do not sell personal information to third parties.

5. Cookies & Tracking Technologies
We use cookies to: improve website performance, personalize your experience, understand visitor behaviour and support analytics and marketing.
You can disable cookies in your browser settings, though some features may not function properly.

6. Data Retention
We retain personal information only as long as necessary to: fulfill the purposes outlined in this policy, comply with legal and accounting requirements and maintain accurate business records.
When information is no longer needed, we securely delete or anonymize it.

7. International Data Transfers
Some of our service providers may store or process data outside of Canada.
In these cases, your information may be subject to the laws of those jurisdictions.
We work only with reputable providers who maintain strong privacy and security standards.

8. Your Rights (PIPEDA)
Under Canadian privacy law (PIPEDA), you have the right tonaccess the personal information we hold about you, request corrections or updates, withdraw consent for marketing communications, and request deletion of your information (where applicable)
To exercise these rights, contact us at hello@luumewellness.com.

9. Children’s Privacy
Our website and services are not intended for individuals under 16.
We do not knowingly collect information from children.

10. Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse.
However, no method of transmission over the internet is completely secure.

11. Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last updated” date will reflect the most recent version.

12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at hello@luumewellness.com